State Farm® Insurance Agent Rob Geraghty

"As a military veteran of 21 years and working as manager/operations manager over 17 years as a civilian, I learned to provide grace and understanding towards my employees. But most of all, establishing communication norms and being transparent has been the key to not only having less turnaround in an office (meaning not constantly firing employees), but to uphold very clear and understandable communication with my employees. If an employee is dismissed, it is due to failure to adhere to the policies in the workplace after being forewarned. However, it is sad to think while Rob Geraghty has excellent employees working for him, he has failed in communicating clear expectations after a Hurricane. As many had to face challengers after Hurricane Milton plowed across Florida, whipping up tornado warning and knocking out power to more than 3 million customers, as well as cell phone service, Rob Geraghty graciously wanted to contact his clients to make sure they were okay and if to find out if they needed to file any claims. Admirable. But what is not admirable is advising his employees on Tuesday that since the hurricane was to hit on Wednesday evening, the office will most likely be closed on Thursday – as many other employers did – and then calling on that day, ASKING “who is all available to come in and make calls” when the original plan was to come in on Friday to make those calls. When asking who is available – you must prepare to hear some are and some are not available. The key word I am emphasizing is they were ASKING the employees – meaning you are giving your employees an option – not mandating. Perhaps being aware that some employees had issues after the hurricane, and perhaps being considerate, he probably did not want to make it a MANDATORY request. But when some employees expressed they would be unable to come into the office, Rob became “so angry” – words he expressed – that the next day he decided to dismiss all those who failed to answer the option request to come into the office. The unspoken are the expectations that we have of people but don’t clearly express it. It is the tendency to silently impose on people but don’t tell them. It is so important to always make clear what those unspoken expectations are, and you will be amazed how differently they are perceived by everyone who works for you. Your only as good as your employees. The success of a business is directly tied to the quality of its people. . Yes, many may come here and respond to this review/comment and praise Rob Geraghty for being a great leader, supportive and exceptional in many aspects. Perhaps he very well is. But Rob Geraghty failed this time. He failed to clearly communicate that he was requiring employees to come into the office and then turned around chose to dismiss employees – not based on performance issues – for not “volunteering to turn up” when they were unable for their own reason after Hurricane Milton. Employees with exceptional and outstanding reviews on their handling customer service were dismissed when they missed the mark in his eyes, apparently broke one of his unspoken rules, and fell short of his grace and expectation. No commendable at all. Please do better next time I appreciate your response but I stand by my words. You dismissed more than one and you did not communicate effectively despite alleging what you may have stated in the past. Clearly there was an issue in the manner the request was made while having certain expectations, yet lacking clear communication about the urgency. You cannot tell me that you would mandate for your employees to come in no matter what their personal circumstances after a hurricane. That is unreasonable. You asked if they were available, and some where not. You did not appreciate it, became angry, and dismissed them. It is that clear and that simple. I understand wanting to be there for your customers but you failed your employees. I am not a phone person but would meet in person to discuss respectfully"

"VERY PROFESSIONAL, UNDERSTANDING, AND KNOWLEDGE. SAVE ME MONEY AND FOLLOW UP WITH MULTIPLE TIMES."

"Sophia was incredibly informative and very friendly. She was highly efficient and I was very pleased with the professionalism she provided!"

"I had the pleasure of working with Sophia at State Farm, and I couldn’t be happier with the experience! From start to finish, the process was smooth and stress-free. Sophia was incredibly knowledgeable and made everything easy to understand. She was always available to answer my questions and ensured that I felt confident every step of the way. Her professionalism and friendly attitude made all the difference. Highly recommend Sophia for anyone looking for excellent service!"

"The young lady named Sophia was very kind ! She was professional and helped me a lot she’s the best !!!"

"Sophia was awesome. She was able to answer all of my 1000 questions with very informative, respectful, and helpful manner. I will definitely be using this team in the future, but also recommending to friends and family!"

"Tuve muy buena experiencia me atendió vía telefónica Raul Morales y nos ayudó a mi esposo y a mí a encontrar una buena cotización para mi póliza gracias quedamos complacidos con su atención"

"Sophia is great and very Professional"

"Anderson was super helpful and had amazing customer service. Made the whole process smooth and easy!"

"Anderson was very well informed and patience with me. I really felt at ease with this young man."

"My agent retired I guess so I got transferred to the State farm and my insurance went up $60 so I'm not happy."

"Anderson was a great help in assisting us in starting a new insurance policy!! The owner is very nice and very welcoming. Highly recommend this Statefarm Location."

"Very nice person and she doing great job . Thank you so much ."

"My agent helped me achieve great coverage, and the process was pleasant and well organized. Thank you State Farm!"

"It's a great place good people well taken care of"

"Awesome friendly service. Highly recommended. Sophia was very friendly and knowledgeable and got it done in about 15 minutes"

"Mr.Rob was able to help me to get my car insurance at lower rates.im really grateful for that.."

"Sophia was fabulous! Her customer service was exceptional. She made getting a quote and switching so easy. She listened and answered all of my questions. It was overall a pleasant experience with this office and their team."

"Sophia was simply Amazing !!!! Not only was she a pleasure to speak with, but she was able to get me a much lower rate than my current provider. I am forever grateful to her."

"Really fast and easy process. Got set up with them in less than 20 minutes! highly recommend. Sophia was very friendly and answered all my questions with ease."

"A very good experience, the service was very good and we were very pleased with Raul Morales' service"

"Es un placer hacer negocios con State Farm. Raúl me ayudó a entender mis coberturas y me dio un Bien precio. Gracias!"

"Rob knew exactly what we needed. He is very knowledgeable and was able to guide us through every step of the process. He made us feel secure throughout it all. Highly recommend him!!!"

"Alana provided phenomenal assistance toward my wife and I’s situation. Her interpersonal tact, intelligence, and patience enabled my wife and I to reach our end state successfully. Wonderful woman with a phenomenal attitude!"

"Anderson was extremely professional and quick to respond to my questions. He was happy to run various coverage scenarios and was able to save me $$$ and more protection compared to my Progressive policy. Highly recommend!"